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Ukraine Support Program Specialist

World Relief Memphis Full-time


World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

Position Summary:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten. Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks an Ukraine Support Program Specialist to serve Ukrainian Humanitarian Parolees and their sponsors in Memphis and neighboring cities. This role will provide support for Ukrainian Humanitarian Parolees during their first months in the United States and make referrals for ongoing support in their communities. The IAR caseworker works closely with Ukrainian Humanitarian Parolees, their sponsors, and volunteers in the community to promote successful community integration and long-term self-sufficiency.

Compensation: $ 19.25

Role & Responsibilities

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Services

  • Conduct initial client intake to collect demographic information, gather client documentation, and assess program eligibility
  • Conduct comprehensive family assessment with each client, develop individual client service plans based on strengths and needs, and facilitate connections to appropriate services and resources
  • Provide necessary case management services to clients to assist clients to achieve basic self-sufficiency benchmarks and to meet goals of client service plans
  • Conduct regular check-ins including home visits during the first 90 days to assess goal progression, to evaluate family stability and needs, and to provide support and guidance to clients through case management.
  • Empower clients while providing them with tools necessary to meet their goals
  • Provide participants and their sponsors with resources and training as necessary to ensure core services are completed.
  • Distribute client information to appropriate administrative staff file creation and establishment of database account
  • Make internal referrals to World Relief’s social services programs.
  • Collaborate with the WRM Economic Empowerment Department in assisting participants in their job search.
  • Provide referrals to community agencies and organizations for clients seeking services that WR does not offer; follow-up on referrals to ensure that client was able to connect with the recommended resource
  • Provide basic orientation to services that WR offers and assist client to enroll in services based on client needs

Administrative Responsibilities

  • Maintain timely and accurate client files, case notes, and reporting records
  • Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
  • Maintain internal library of community organizations and agencies in order to make timely, appropriate client referrals; perform outreach to organizations to create partnerships as necessary
  • Attend external community meetings to build relationships with community agencies
  • Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients
  • Provide supervision and accountability for department interns when assigned
  • Work closely with internal service teams and external service providers to ensure comprehensive service provision

Knowledge, Skills, & Abilities

  • Strong interpersonal communication and conflict resolution skills
  • Ability to communicate cross-culturally and adapt the approach to a service population’s cultural and socio-economic characteristics
  • Ability to evaluate and respond to crises
  • Ability to prioritize tasks
  • Strong organizational skills and ability to maintain detailed, accurate records
  • Knowledge of State & federal benefits systems
  • Bilingual in Russian or Ukrainian preferred.
  • Previous casework experience.
  • Previous work with immigrants and/or refugees


  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs , Statement of Faith , Christian Identity and National Evangelicals For the Health of The Nation document
  • Valid driver's license
  • Able to read & write English proficiently
  • Proficient in Microsoft Office.
  • Bachelor's degree in Social Services or related field.
  • Previous experience working with immigrant refugee
  • Ability to communicate cross-culturally and adapt the approach to a service population’s vultural and socio-economic characteristics

World Relief offers a competitive benefits package (25 hours + per week):

World Relief contributes to monthly premiums:

  • Medical
  • Dental

Additional Benefits:

  • Offer 16 Paid Holidays!
  • Vision
  • Paid Sick and Vacation Time
  • Paid Parental Leave (12 weeks for qualified employees)
  • FSAs: Medical & Dependent Care, & Commuter Funding
  • Supplemental Life Insurance (employee, spouse, and children)
  • Critical Illness, Hospital Indemnity, and Accident insurance policies

World Relief pays 100% for eligible employees:

  • Group Term Life (employee, spouse, and children)
  • Long Term & Short-term Disability
  • Accidental Death and Dismemberment (AD&D)
  • Long Distance Travel Insurance
  • Employee Assistance Program (EAP)

World Relief - Retirement:

  • 401K & Roth
  • WR matches up to 4%, then an additional quarter percent up to 10%
  • Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

World Relief Discounts (Immediately Eligible):

  • Verizon
  • Pet Insurance through Nationwide
  • Home and Auto insurance through Liberty Mutual
  • Working Advantage Discount Program

World Relief is honored to be recognized with the Cigna Healthy Workforce Designation, Silver Level for meeting or exceeding the core components of our well-being program including leadership and culture, program foundations, program execution, and whole person health.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
  • The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
  • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
  • The employee frequently is required to sit, reach with hands and arms, talk and hear.


  • General office setting. World Relief also offers hybrid and remote schedules for limited positions.
  • Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
  • Year-end archiving activities involve repeated lifting and bending.
  • Physical, emotional and intellectual demands
  • Equipment used: Employee computer (desktop or laptop), printer, and copier.
  • All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

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