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CenterLight Health System Queens Full-time

Job Purpose

The Transitions in Care - Administrative Assistant I is responsible for actively participating in all aspects of discharge planning after hospitalizations, and subacute rehabilitation stays. The role will ensure that they resolve requests in a timely and efficient way while in compliance with the relevant policies & procedures. The Transitions in Care - Administrative Assistant I will be expected to develop and maintain in strict confidence its findings from case investigations related to highly sensitive & confidential issues reported by participants and providers.

Job Responsibilities
  • Manage all requests/issues received via phone calls / HHA eXchange communications / Emails from outlook from Interdisciplinary Team (IDT) and/or vendors etc., related to (but not limited to) transportation, DME orders, home health aide (HHA)/personal care aide (PCA), CDPAP scheduling/coordination for resumption of care from the hospital/subacute rehab for discharge planning.
  • Document all transactions (examples: service plans, authorizations, encounters, coordination notes, grievances)
  • Enter and record all transportation requests for hospital/ER or Subacute Rehab discharges (not limited to additions, cancellations, and changes prior to date of service).
  • Outreach participants, providers, Transitions in Care team and/or vendors, etc., to keep them informed about their issues/request’s status or resolution.
  • Track, refer, and monitor all remote patient monitoring referrals with Vendor.
  • Respond to and delegate out tasks received from Vendor for remote patient monitoring follow-up needs.
  • Complete assignments for Remote Patient monitoring vendor.
  • Coordinate documents & follow up with staff in different department’s issues and/or request for resolutions. Examples: Appeals & Grievances, IDT/Transitions in Care Teams, Provider Relations, Claims, etc.
  • Adhere to company and department policies and procedures.
  • Participate in transitions in care team call meetings as needed and make any updates as needed.
  • Performs other duties as assigned.
Weekly Hours: 40

Schedule: 8:30 AM - 5:30 PM


Education: Associate’s Degree in business, health care, or a related field. Bachelor’s degree preferred.

Experience: Two years experience in a managed care healthcare setting, preferable. Experience with Coding (ICD-10), Authorizations, Call Center setting, and provider relations is preferable.

Other Requirements

A typewriting Test must be taken. Results should be more than 40 WPM and “Good” or “Above” accuracy.

Ability to pass multi-tasking competency tests involving various screen navigation, listening to the customer, entering data about the interaction, and suggesting a resolution to the customer’s issue.

Bilingual: Spanish, Russian, Chinese, Korean, Albanian, or French Creole
  • Proficient in computer programs such as Microsoft Office and Microsoft Excel.
  • Knowledge of Access or other database programs is a plus.
  • Excellent verbal and written communication skills.
  • Excellent problem-solving and analytical skills.
  • Accurate attention to detail with strong organizational skills.
  • Demonstrated ability to manage multiple projects and be flexible.
  • Able to travel to any of the 12 PACE Sites, as needed.
Salary Range (Min-Max)

$47,000.00 - $57,000.00

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