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Support Specialist (Refugee Welcome Center)

TCWGlobal (formerly TargetCW) Phoenix Full-time

Support Specialist, Refugee Welcome Center

Phoenix, AZ

Full Time- 9 hour shifts, 4 days/week


Our nonprofit organization provides opportunities for refugees, asylees, victims of human trafficking, survivors of torture, and other immigrants to thrive in America. Our Welcome Center provides a safe place to these people while we work with them to coordinate travel to their new home in the US. We are looking for a Support Specialist to join us!

Major Responsibilities:

Responsibilities may include, but are not limited to:

  • Ensure clients have access to all services provided at the shelter including meals, bedding, clothes, and personal hygiene supplies as needed.
  • Complete rounds throughout the shift, to ensure all services are running smoothly.
  • Maintain a clean, safe, secure, and stable center; clean and organize the center and maintain child-friendly spaces.
  • Assist with client intakes and orientation and support travel arrangements for clients.
  • Answer client questions regarding Welcome Center services.
  • Complete inventory of Welcome Center supplies and restocking for next day operations.
  • Participate in all program meetings and fully engage as a member of the team.
  • Comply with all policies, procedures and protocols
  • Other related duties as assigned.

Job Requirements:

Education: High School diploma or higher.

Work Experience:

· Prior experience working with refugee populations or asylum seekers is highly valued.

Demonstrated Skills & Competencies:

  • Fluency in written and spoken English.
  • Spanish speaking or bilingual ability in another client language (Brazilian, Portuguese, Haitian Creole, Punjabi, Russian) is heavily preferred but not required.
  • Proven ability to contribute both independently and as a team member.
  • Self- starter with excellent problem-solving skills.
  • Proven ability to multi-task, prioritize duties, and manage time effectively.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook).
  • Good communication skills; experience in a multi-cultural environment preferred.
  • Valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area are preferred.
  • In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
  • Must be able to work non-traditional hours, such as weekends, nights and holidays as needed.

To apply for this job please visit LinkedIn.

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