Sales & Design Service Professional

Sales & Design Service Professional, Sales Executive, Sales and Marketing, Customer Service, Luxury Home, Interior Design, Permanent, Chelsea Harbour

Sales & Design Service Professional

Ralph Lauren, a global leader in the design, marketing and distribution of luxury lifestyle products is currently requiring a Sales & Design Service Professional, preferably proficient in either French, Russian or Arabic to join their Home Collection Department in Chelsea Harbour.

Position, Purpose and Scope

• Through Cultural focus behaviors, demonstrate a true passion and respect for the Ralph Lauren Home customer, product and RL trade showroom environment.
• Embrace their Winning Culture by consistently meeting the business sales objectives through delivering the 5 keys steps of service to Create, Connect, Convert, Confirm, Continue in store and via their digital platforms.
• Identify new opportunities and generate sales to support the strategic growth of the Home Collection Business.
• Liaising closely with the Sales team to support and also with Interior Designers, Architects and Developers and retail clients you will be acting as a brand ambassador.
  

Key Responsibilities

• Develop key relationships with new and existing trade and retail clients, introducing them to the world of RL Home, identifying their needs and driving sales
• Provide exceptional customer service and hospitality by greeting, listening and assisting customers. Exceed their expectations and demonstrate in depth knowledge of Ralph Lauren products and lifestyle collections.
• Very good understanding of interior spaces, ergonomic and proportions
• Create inspiration boards that illustrate design concepts
• Source and select RL decorative items including furniture, lighting, finishes, accessories and rugs.
• Produce sales lead, update and maintain the CRM system
• Generate quotes and track projects from point of purchase through to delivery and installation
• Create and maintain budgets. Report on ongoing business and pipeline
• Archive decorative materials and maintain project records/specs
• Consistently meet showroom and personal sales objectives and KPI’s by delivering an elevated and personalized level of service and communication to all customers in store and via outreach
• Communicate Product and Customer feedback to buyers and managers
• Participate in showroom activities including but not limited to: Daily maintenance standards front and back of house in line with the Ralph Lauren Brand Image directives, Inventory, Replenishment, Product transfers, New product launches and Seasonal floor changeovers
• Attend industry networking events and socialize with our target customers
• Perform opening and closing showroom duties as needed.
• Exhibit pride through a positive demeanor, body language, personal presentation and dress standards in line with the RL expectations
• Give support to the Sales team, administration duties will be required
• Always adhere to all company policies and standard operating procedures
  

Knowledge, Skills And Behaviors

• 1-3 years of prior work experience specifically in the luxury Home sector
• Proven experience and knowledge of the interior design industry
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Communicates with confidence (verbal and written) and maintains highest level of professionalism
• Highly organized and proactive individual, capable of multi-tasking within a fast-paced environment
• Able to read and understand architectural/construction drawings and sketch/diagram space plans and fixture layouts
• Proficiency in Adobe Creative Suite and Microsoft Office
• AutoCAD and/or SketchUp a plus
• 3D and CGI rendering proficiency a plus
• Ability to source and select decorative items
• Budget and project management skills
  

Vacancy Information

• Location: Chelsea Harbour
• Salary Range: £24,000 to £30,000 DOE + Bonus
• Job type: Permanent
• Job Section: Sales
• Working Hours: Full time
  

Sales & Design Service Professional, Sales Executive, Sales and Marketing, Customer Service, Luxury Home, Interior Design, Permanent, Chelsea Harbour