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Retail/Warranty Service Advisor

Lazydays Aurora Full-time

SUMMARY: This position is responsible for communicating repairs with insurance and retail customers and processing repair orders for all service repairs performed.

Essential Job Functions

Meet & Greet daily appointments as needed

  • Perform detailed write-up of customer’s concerns.
  • Inspect all incoming coaches for existing physical damage, and note as required, with customer’s signature.
  • Have customer sign liability disclosure form on all coaches coming in for service.
  • Obtain or write necessary estimates of needed repairs.
  • Handle paperwork in accordance with warranty/retail procedures.
  • Obtain customer credit card information for all retail repair orders, before work is started.
  • Maintain communications with Service Manager and customers; keep customers informed on status of repairs.
  • Perform quality control checks on finished coaches, assuring completion of repairs and cleanliness.
  • Return all phone messages in a timely manner.
  • Keep all paperwork and repair orders current.
  • Go over all completed paperwork personally with customer upon pickup.
  • Assure customer receives invoiced Repair Order (RO).
  • Assure that all necessary documents are signed and payment arrangements made, at or before pickup.
  • Prepare required reports.
  • Pre-invoice all service repair orders and insure customer’s keys and paperwork are delivered to the cashier
  • Ensure all documentation is provided when required – either by manufacturers or company process
  • Review, book and pre-invoice all stock unit tickets, delivery repair orders and service repair orders to estimators
  • Add jobs to open repair orders as needed by advisors, techs and delivery managers.
  • All service coordinators are cross trained and can fill in when needed – either satellite locations or as sublet coordinators.
  • Attend all company required meetings and training.
  • Additional responsibilities as requested or required.


Valid Driver’s License issued by worked-in state and clean driving record to meet insurance requirements

  • Professional in appearance and conduct.
  • Excellent time management skills; ability to multitask and re-prioritize as needed.
  • Ability to resolve problems with minimal supervision/direction.
  • Ability to read and comprehend instructions and information.
  • Trainable in vehicle mechanical/technical operations.
  • Sales and Quality Assurance experience preferred.
  • Must have excellent customer service and communication skills, both verbal and written.
  • Ability to speak, read, write and comprehend English
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5.0 83 reviews