Archived (not relevant)
Retail/Warranty Service Advisor
SUMMARY: This position is responsible for communicating repairs with insurance and retail customers and processing repair orders for all service repairs performed.
- Perform detailed write-up of customer’s concerns.
- Inspect all incoming coaches for existing physical damage, and note as required, with customer’s signature.
- Have customer sign liability disclosure form on all coaches coming in for service.
- Obtain or write necessary estimates of needed repairs.
- Handle paperwork in accordance with warranty/retail procedures.
- Obtain customer credit card information for all retail repair orders, before work is started.
- Maintain communications with Service Manager and customers; keep customers informed on status of repairs.
- Perform quality control checks on finished coaches, assuring completion of repairs and cleanliness.
- Return all phone messages in a timely manner.
- Keep all paperwork and repair orders current.
- Go over all completed paperwork personally with customer upon pickup.
- Assure customer receives invoiced Repair Order (RO).
- Assure that all necessary documents are signed and payment arrangements made, at or before pickup.
- Prepare required reports.
- Pre-invoice all service repair orders and insure customer’s keys and paperwork are delivered to the cashier
- Ensure all documentation is provided when required – either by manufacturers or company process
- Review, book and pre-invoice all stock unit tickets, delivery repair orders and service repair orders to estimators
- Add jobs to open repair orders as needed by advisors, techs and delivery managers.
- All service coordinators are cross trained and can fill in when needed – either satellite locations or as sublet coordinators.
- Attend all company required meetings and training.
- Additional responsibilities as requested or required.
- Professional in appearance and conduct.
- Excellent time management skills; ability to multitask and re-prioritize as needed.
- Ability to resolve problems with minimal supervision/direction.
- Ability to read and comprehend instructions and information.
- Trainable in vehicle mechanical/technical operations.
- Sales and Quality Assurance experience preferred.
- Must have excellent customer service and communication skills, both verbal and written.
- Ability to speak, read, write and comprehend English