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Remote CSR

Nesco Resource Rancho Cordova Contract

Seeking Remote CSR:

Start Date
: 2/6/23
Pay Rate - $16.75 English - 17.00/hr. Bilingual
Languages sought :
Spanish, Korean, Mandarin, Russian, Japanese, Thai, Laotian, Vietnamese, Cambodian, Tagalog, Cantonese

MUST be local to Rancho Cordova, CA or Sacramento, CA for equipment pickup Day 1.

Training Schedule:(4 weeks Virtual)
Hours of Operation/Work Shift: Monday Friday 9:00 AM- 6:00 PM (PST)

Job Summary:(CSR I) deals with Healthcare Enrollment. You will be responsible for assisting customers/families with enrollment in healthcare options that best fit them. You will be responsible for delivering them the needed information, qualifying customers to insure they are approved and assisting them with the enrollment process.
This position is equipment provided.
  • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
  • Qualifies eligible families for healthcare plans and explains the difference for different healthcare plans.
  • Track and document all inquiries using the applicable systems.
  • Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
  • Complete associated tasks according to the established guidelines. Track and document all inquiries using the applicable systems.
  • Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Transfer/refer consumers to appropriate entities according to the established guidelines.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
  • Facilitate translation services for non-English speaking callers according to procedures.
  • Attend meetings and trainings as requested and maintains up to date knowledge of all programs and systems.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

To apply for this job please visit www2.jobdiva.com.

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