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NICE WFM Support Engineer

BrightContact The Randstad Full-time

BrightContact is expanding its NICE business services rapidly and is looking for new talented and enthusiastic colleagues.

As a Support & Service Engineer you have a fairly broad and challenging range of duties:

  • Technical configuration of contact center platforms and WFM products for top tier clients in the Netherlands
  • Resolution of difficult issues and problems with customers, investigate, replicate, and troubleshoot.
  • Product upgrades, patch and hotfix deployments.
  • Communicate with top tier customers directly in order to:
  • Analyse and understand the customer’s technical environment
  • Analyze and understand the customer’s data, such as trends, traffic, configurations issues
  • Develop and propose solutions and upgrades for the client’s infrastructure
  • Deliver training if required
  • Create and maintain documentation on clients and their infrastructure.
  • Function as a subject matter expert in one or more areas, through hands-on experience and training.
  • Plan and provide guidance on upcoming product features, maintenance, and updates
  • Management and coordination of changes to existing applications.

To apply for this job please visit LinkedIn.

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