Luxury Store Manager

No.3 Fine Jewelry is a brick and mortar jewelry store based in San Francisco, CA that has been celebrating modern design and timeless craftsmanship for nearly a decade. Since its opening in San Francisco’s Russian Hill, No.3 has nearly tripled its curated collection, now representing over 32 artisans from around the world and expanding its custom in-house lines and heirloom resetting services. Its home on 2354 Polk has been called a “modern day jewel box” by Architectural Digest and a “must-see” by Vogue France.

We are looking for someone to join our storefront team—the fast-paced epicenter of all things jewelry sales and design, which include bridal, engagement, fashion, and custom consultations. The ideal candidate will have experience in luxury sales, customer service and cultivating lasting relationships with all clients. We are a passionate team and are looking for someone who loves fine jewelry as much as we do.

Responsibilities

• Provide excellent customer service to all No.3 Fine Jewelry clientele, including bridal, engagement, fashion, and custom consultations
• Keep detailed notes and follow up with clients after appointments as necessary
• Educate clients as necessary about the unique aspects and elements of all designers carried at No.3
• Manage custom design work from completion through final quality control and photo process working closely with Production, Marketing and Sales teams
• Source stones and communicate with vendors/designers to facilitate sales
• Process sales in store and online as necessary
• Collaborate with the No.3 Fine Jewelry team to optimize sales strategies
• Participate in all areas of store's operation including merchandising, displays, and maintenance
• Set and execute sales performance goals to increase profitability
• Hire, train, and assess store employee's productivity and performance
• Maintain orderly, presentable appearance of the store
• Oversee store operations

Qualifications

• Ability to multi-task and prioritize in a fast-paced, luxury environment
• Able to handle high pressure customer situations with grace
• Highly personable with excellent communication skills, both written and oral
• Detail-oriented and extremely organized
• A team player with excellent interpersonal skills
• Able to complete tasks in a timely manner with minimal supervision
• Experience with Shopify a plus
• Must be able to work a flexible work schedule including evenings, weekends, and holiday
• No relocation available
• 2+ years' store management experience
• Customer centric with a positive attitude