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Intake Paralegal, Access Line (Job#11_2023)

Legal Services NYC New York Full-time

Legal Services NYC seeks an intake paralegal to staff the Access Line, our citywide intake hotline. Fluency in Russian is required and a language test will be administered.

About The Organization

Legal Services NYC fights poverty and seeks racial, social, and economic justice for low-income New Yorkers. For almost 50 years we have challenged systemic injustice and helped clients meet basic needs for housing, income and economic security, family and immigration stability, education, and health care. Legal Services NYC’s staff of 600 people in neighborhood-based offices and outreach sites across all five boroughs helps more than 80,000 New Yorkers annually. We partner with scores of communitybased and client-run organizations, elected officials, public agencies, pro bono lawyers, and the courts to maximize our effectiveness. Our work fights discrimination and helps to achieve equity for all lowincome New Yorkers. LSNYC also prides itself on its Diversity, Equity, and Inclusion (DEI) efforts; our DEI committee and numerous affinity groups work to foster collegial relationships among staff and allow staff to explore and advocate for racial justice and anti-oppression growth within our organization and through our legal work.

Role & Responsibilities

Legal Services NYC seeks one intake paralegal to staff the Access Line, our citywide intake hotline. Access Line paralegals perform an essential role in our agency. The team serves as an important front line for our work and responds in real-time to low-income individuals and families seeking legal help. Access Line paralegal duties include answering phones, performing eligibility screening, entering client information into a database, writing case notes, giving advice under the supervision of an attorney, scheduling appointments, sending appointment letters and follow-up information to clients, and providing outside referrals. Access Line paralegals may also be asked to perform off-site intake outside of regular business hours. Access Line paralegals can expect to work closely with supervising attorneys and will have the opportunity to learn about many different legal practice areas.

Experience And Qualifications
  • Excellent interviewing skills: the ability to identify a client’s needs quickly and accurately;
  • Excellent writing, and communication skills;
  • Excellent computer skills;
  • Experience working with a diverse low-income population;
  • Excellent organizational skills and great ability to follow directions;
  • Track record of active support for diversity, equity, and inclusion, and a personal approach that values the individual and respects differences of race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability, and socio-economic circumstance;
  • Bilingual capacity in English and Russian is required.
How To Apply

Applicants should send a cover letter, resume, and two writing samples to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please write “HOTLINE-PARALEGAL” in the subject line of the email. The application deadline is March 8, 2023. Please, no telephone calls. As fluency in Russian is required, a language test will be administered.

Salary and benefits are determined by the Legal Services NYC Collective Bargaining Agreement. Legal Services NYC is an equal-opportunity employer. People of color, women, people with disabilities, people over 40, and gay, lesbian, bisexual, and transgender people are strongly encouraged to apply.

Salary Range (Based On Years’ Experience)
  • 1-10 years: $50,991 - $62,993
  • 11-20 years: $64,004 - $72,651
  • 21+ years: $75,404 - $82,266
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