Choose your language:
Archived (not relevant)

Family Assistant – Ukraine Support Team

Norfolk County Council Norfolk Part-time

Family Assistant x 2 posts
Communities and Partnerships Service
1 post covering West Norfolk 1 post covering North Norfolk
Office Base dependant on candidate
£25,419 – 27,514 per annum (Scale G)
37 hours per week
Fixed Term Contract until 31st of March 2024

Partner and Community Focus are recruiting team members to support us in welcoming children and their families into our local communities having fled conflict in Ukraine.
We are looking for empathetic, compassionate, and flexible individuals to join our team to help children and families who have come to settle here in Norfolk. We want to enable and empower people to live independently and thrive whilst living in here by giving them the confidence to access the services and opportunities available to them.
As a Family Assistant you will be visiting the families who have arrived from Ukraine to complete welfare checks for the children. The visits will take place with District Council colleagues or alone to ensure that children are safe and well and offer advice and guide to meet their needs. As a Family Assistant you will need to consider the experiences and needs of families and children who have had to flee their country. You will consider the barriers to access they may face, i.e., language and cultural differences.
Liaising with the Family Co-ordinators, Senior Pathway Advisor, people from abroad team and wider Community Partnerships teams and services you ensure that the best next steps of help are set into to motion.
Excellent face to face communication skills will be essential to the role. The ability to speak Ukrainian, Russian, Polish or similar would be an advantage although not essential.
You will identify need and action follow up support, referrals or Early Help Assessment and plans as required to meet the family’s needs.
You will need promote and safeguard the welfare of children, young people and have a good understanding of the Norfolk Safeguarding Children Partnership threshold guide and experience of talking to and working with vulnerable people.
You will apply safeguarding principles and best practice to ensure that the Ukrainian children and families are kept safe and understand how to keep themselves safe in particular regarding concerns of poverty, exploitation, human trafficking and abuse.
Although these positions will have a focus on the families arriving from Ukraine you will be working as part of the wider Partner and Communities team supporting children and their families in Norfolk accessing early help. In you return you will join a supportive team community, within a hardworking and passionate environment.
A full UK driving license is essential to the role, although the posts are primarily for North Norfolk and West Norfolk there will be a need to support the wider County team at times.
For an informal discussion about the positions please contact Sarah Squirrell, Partner and Community Focus Team Leader on 01603 223974 or email
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement with the ability to buy and sell leave
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as: - ‘ Norfolk Rewards’ our employee discount programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses paid upfront (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
- A payment if you refer someone you know to a hard to fill job.
- Tax efficient ways of getting extra pension, new bikes and electric cars.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? please apply using your or email.
Closing date: 19 May 2023
Array ( [header-menu] => Header Menu [topbar-menu] => Topbar Menu [footer-menu] => Footer Menu [learn-top-menu] => Learn top menu [footer-career-services] => Career services [footer-about-us] => About us [footer-self-learning] => Self-learning [footer-latest-articles] => Latest Articles )

5.0 83 reviews