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Family Assistant (1585)

Norfolk County Council Norfolk Full-time

12-month fixed term contract until 30th November 2023 | 37 hours per week | £25,419 to £27,514 per annum (Grade G) | County Wide, Office Base dependant on candidate
Partner and Community Focus are recruiting team members to support us in welcoming children and their families into our local communities having fled conflict in Ukraine.
We are looking for empathetic, compassionate, and flexible individuals to join our team to help children and families who have come to settle here in Norfolk. We want to enable and empower people to live independently and thrive whilst living in here by giving them the confidence to access the services and opportunities available to them.
As a Family Assistant you will be visiting the families who have arrived from Ukraine to complete welfare checks for the children. The visits will take place with District Council colleagues or alone to ensure that children are safe and well and offer advice and guide to meet their needs. As a Family Assistant you will need to consider the experiences and needs of families and children who have had to flee their country. You will consider the barriers to access they may face, i.e., language and cultural differences.
Liaising with the Family Co-ordinators, Senior Pathway Advisor, people from abroad team and wider Community Partnerships teams and services you ensure that the best next steps of help are set into to motion.
Excellent face to face communication skills will be essential to the role. The ability to speak Ukrainian, Russian, Polish or similar would be an advantage although not essential.
You will identify need and action follow up support, referrals or Early Help Assessment and plans as required to meet the family’s needs.
You will need promote and safeguard the welfare of children, young people and have a good understanding of the Norfolk Safeguarding Children Partnership threshold guide and experience of talking to and working with vulnerable people.
You will apply safeguarding principles and best practice to ensure that the Ukrainian children and families are kept safe and understand how to keep themselves safe in particular regarding concerns of poverty, exploitation, human trafficking and abuse.
Although these positions will have a focus on the families arriving from Ukraine you will be working as part of the wider Partner and Communities team supporting children and their families in Norfolk accessing early help. In you return you will join a supportive team community, within a hardworking and passionate environment.
For an informal discussion about the positions please contact Katie Smith, Partner and Community Focus Team Manager on 01603 217757. or email
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Before you apply please see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.
job description and person specification
You can also find out about the rewards and benefits we offer as well as our other terms and conditions.
Closing date: 4th November 2022

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