Employment Readiness & Placement Case Manager

NSC is currently operating on a hybrid remote/office schedule.

Organizational Background

For 100 years Nationalities Service Center (NSC) has welcomed people from around the globe who seek refuge, hope and opportunity in the Greater Philadelphia area. Our mission is to empower immigrants and refugees to thrive in our communities and pursue a just future. NSC delivers a 360° client experience from early pathways to stability towards long term economic mobility. Our comprehensive and integrated services include housing and community resettlement for refugees, asylees, and victims of trafficking/torture; English language classes; legal protections and remedies; health and wellness; job readiness training and employment placement. Each year NSC serves approximately 5,000 individuals from over 110 countries.

As a 501(c)(3), NSC currently has 100+ full-time and part-time employees. Our revenue mix includes public grants and contracts, foundation grants, individual donations, fee for service, corporate sponsorships, and earned revenue. Headquartered in Center City, Philadelphia, PA, we are currently operating a hybrid-remote office schedule.

Employment at NSC means joining a resilient, motivated, and global team committed to fulfilling our mission and being ready to stand with immigrants and refugees. We believe it's important to cultivate a team that is reflective of the communities we serve, and highly encourage individuals from diverse and global backgrounds to apply.

Program Summary

The Employment Readiness and Placement Program (ERP) is a state-funded, employment program designed to assist refugees, asylees, and eligible immigrants who have been in the United States for less than 5 years. The goal of the program is to assist clients in addressing barriers to employment and achieving self-sufficiency. ERP provides comprehensive services to all clients and their families including employment services, case management, and career coaching.

Position Summary

The Employment Readiness and Placement Case Manager will provide direct client support services to actively enrolled clients and their family members. The ERP Case Manager position will deliver the highest level of case management services through effectively determining client eligibility, assessing client needs, identifying resources, making referrals, following up, documenting client interactions and proactively supporting the client’s pursuit of long and short-term goals.

The ERP Case Manager position has internal contact with the entire administrative staff and external contact with key partners, clients, the funder, visitors, representatives of other social services agencies, and the community. This position has access to sensitive NSC and client information and is expected to handle such information with integrity and professionalism. This position is expected to represent NSC in a professional manner

The ERP Case Manager will report directly to the ERP Coordinator and is expected to participate in all department activities as necessary.

Key Responsibilities

• Case management of ORR-eligible clients enrolled in the ERP program:
• Complete needs assessments, personalized service plans, and necessary referrals to address client needs.
• Communication and coordination with refugee relatives and internal and external parties, including the Social Security Administration, Department of Public Welfare, utility offices, school officials, NSC’s health team, and post-arrival service teams. Assist with transportation to external offices, as needed.
• Documentation of all services and client needs, meeting all deadlines, as required by funders’ and NSC’s guidelines.
• Maintain accurate, timely, and orderly case and database records and prepare reports in a timely and accurate manner.
• Advocate on behalf of the clients and those similarly situated within NSC and throughout the broader community
• Work closely with employment and career coaching teams to support clients’ job retention and professional development.
• Work with interns
• Actively participate in weekly department meetings and other department, agency, community, and provider meetings, as needed.
• Conduct outreach to clients through participation in outside events and distribution of material within the community including ethnic and community affairs, ethnic churches, and other sites frequented by immigrants and refugees.
• Attend appropriate workshops, webinars, and other relevant professional development opportunities to maintain proper licensure and knowledge of programmatic guidelines and case management skills.

Required Skills And Experiences

• 1+ years of case management or social work experience. Working within the refugee and immigrant community is a plus. Bilingual skills are preferred, with preference given to Russian and Ukrainian. Experience working with underserved and diverse populations, especially those with limited incomes or resources desired. Familiarity with trauma-informed practices a plus.
• BA/BS degree from an accredited college or university or 2+ years of experience in a related field.
• Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.
• Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
• Strong written and verbal communication skills and effectively communicate with individuals and groups.
• Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of goals.
• Ability to multitask and work in a fast-paced environment
• Ability to effectively interview and engage a client in appropriate programming.
• Ability to effectively conduct one on one advocacy and/or educational presentations.
• Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.
• LOCATION AND HOURS This is a full-time, in-person position based in our Philadelphia office with potential for hybrid work as team needs allow. Our regular hours are Monday to Friday, 9:00 am to 5:00 pm, and this position requires working occasional evenings and weekends. We have COVID-19 safety protocols in place, and we revisit and update them in accordance with city, state, and federal guidelines. COMPENSATION The salary range is $45,000 commensurate with experience. The benefits package includes generous vacation and sick leave; paid sabbatical leave; summer hours; 77% employer-paid health, dental, and vision coverage; short-term disability, long-term disability, life insurance, 403(b) with an employer match. HOW TO APPLY Please submit a cover letter, resume and complete the online application by going to this link - - https://nscphila.org/about-us/careers .