Archived (not relevant)
Desk Clerk (PT)
Job Details
- Screen all visitors to confirm that they are the authorized guests of building residents.
- Ensure visitors are escorted by tenants at all times.
- Respond to emergencies as needed.
- Maintain complete and accurate confidential Building Log.
- Fill out incident reports as necessary.
- Report violations of the House Rules and Regulations and rules of conduct outlined in the Rental Agreement.
- Take part in all online and in person trainings that are required for job function; this includes job specific trainings and companywide training.
- Oversee front entry and lobby to ensure cleanliness and security; performs minor janitorial duties as needed.
- Provide administrative support for Assistant Manager by opening and time stamping mail and invoices, preparing check requests, preparing recertification packets and filing.
- Answer phones and operate intercom system as needed.
- Provide information to tenants, visitors, and applicants concerning Housing.
- Other duties as assigned.
- Ability to work tactfully and under stress.
- Ability to achieve competency in Microsoft Office Suite specifically Word, Excel, and Outlook
- Ability to read, write and communicate in English.
- Ability to follow directions and work independently.
- Willingness to be on-call, with access to a phone.
- Good judgment and common sense, ability to successfully resolve conflicts.
- Honesty and dependability.
- Ability to work with, and to be sensitive to a diverse multi-cultural low-income population.
- Ability to resolve conflict in a professional manner.
- Ability to maintain confidentiality and to exercise discretion concerning residents issues.
- Strong customer service skills
- Ability to coordinate eyes, hands and fingers in performing duties which include typing, writing, reading and similar tasks.
- Ability to exert physical effort involving moving around buildings, climbing stairs, moving from one area to another or standing/sitting for periods of time.
- Visual acuity necessary to inspect buildings and review documents.
- Hearing acuity sufficient to use telephone and communicate with residents and staff.
- Ability to work in an office environment and in and outside a variety of residential buildings as needed.
- Ability to work tactfully and under stress.
- Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties.
- Ability to use independent judgment in non-routine situations, such as dealing with a disturbance.
- Good judgment and common sense, ability to successfully resolve conflicts.
- Ability to communicate effectively with coworkers, staff at all levels and residents, both verbally and in writing.
- Ability to understand changes in policy, methods, operations, etc. as they apply to the desk clerk position.
- Ability to respond appropriately in pressure situations; possess an even temperament and strong interpersonal and customer service skills.
- Ability to read, write and communicate in English.
- High School Diploma or GED.
- Good organizational, interpersonal and communication skills.
- Basic knowledge of Microsoft Office Suite.
- Experience working in an affordable housing environment
- Experience/Familiarity with the Tenderloin Neighborhood
- Experience in conflict resolution, crisis intervention, resident relations
- Proficiency in a language other than English (ex. Spanish, Cantonese, Russian)