Customer Support Representative (English+Russian)

PLR Worldwide Sales specializes in licensing, promoting, and marketing the mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. Playrix is the company behind the hit games Homescapes, Gardenscapes, Wildscapes, Fishdom, and Township, which millions of people worldwide play every day.

We are looking for a Customer Support Representative based in Ireland to support our mobile games' user base, which numbers in the multi-millions. You'll interact with players from all over the world while troubleshooting issues and ensuring that player feedback is reflected in our games. Join our team of diverse professionals who are dedicated to producing high-quality games!

RESPONSIBILITIES:

• provide tech support for our free-to-play mobile games on multiple platforms (manage player tickets with the help of support engineers)
• communicate with players and give technical advice
• identify issues, prioritize, report and follow up on them until they're resolved using internal and external tools
• collaborate with other departments, including production, QA, design, programming, legal and marketing
• research and obtain solutions and information

REQUIREMENTS:

• Fluency in Russian (advanced level and higher)
• Excellent communication skills in English, including writing
• Ability to quickly grasp technical concepts and to effectively communicate them to people possessing various levels of technical knowledge
• Experience playing mobile games is preferred

WHAT WE'RE OFFERING:

• A competitive salary
• Flexible working hours
• A part-time position (20 hrs per week)
• Remote work

If you do not receive any feedback in 7 days, your application is not selected for further consideration. The selection committee appreciates the time you took in preparing your application.