Customer Success Manager – Russian Speaking

*You must be fluent in both Russian and English - both writing and speaking

We are Threecolts! A leading software suite for Amazon businesses. We acquire, launch, and grow ecommerce software. We are well capitalized to be able to take our business to the next level. We are scaling quickly and have over 100 team members speaking 17 different languages in over 33 countries across 5 continents who all collaborate together to drive our passion for success.

We're building the tools for online commerce that help new businesses get started, expedite growth for existing companies, and empower sellers to reach new heights.

We are a completely remote team spread across the world, with a deep passion for making the web a more beautiful, usable, and reliable place.

We are looking for a Russian speaking Customer Success Manager who will be tasked with owning the growth of Threecolts’ customer support tools offering impeccable customer service and support. We expect that you can work autonomously, think both strategically and tactically, and take full control and responsibility for achieving our business objectives.

We focus on outputs and offer a modern flexible work environment where everyone can be successful.

Key Duties and Responsibilities

• Develop plans in conjunction with your clients to build sustainable long-term partnerships through adding new tools and features
• Proactively following up with customers after onboarding and being their primary contact for questions or resolving any concerns.
• Making sure customers fill out their forms appropriately which we use to create their accounts
• Helping enroll brands into the amazon PLS program
• Ensuring that the customers are taking advantage of all the support channels available to increase traffic
• Translating user requirements into solutions
• Collaborating with product and engineering teams to design and deliver key features to customers
• Keeping track of new trial accounts and aiming to convert them into demo sessions or build a strategy for automating the onboarding process
• Proactively following up with customers after onboarding and being their primary contact for questions or concerns
• From time to time and where applicable submit custom invoices and/or custom contracts while ensuring any agreed/required discounts are reflected
• Conducting product demos with new and prospective customers
• Scheduling regular meetings with customers to ensure their needs are being met
• Ensuring clients renew their subscriptions in advance of contract expiration
• Managing and coaching your team to help carry out the vision and hit targets

Essential Skills & Requirements

• Fluency in oral and written Russian
• 3+ years of professional experience as an Customer Success Manager, ideally in a SAAS environment
• Ability to deep-dive into a business and understand their strengths, weaknesses, gaps, and competitiveness
• Passionate about online business, e-commerce, and sales
• Proven experience whether it be in digital marketing agencies, management consulting, investment banking, partner success in a large business, or of a growing startup
• Data-driven decision making mentality and sound commercial judgment through analytical thinking to assess client performance and financial viability
• Great project manager who can work cross-functionally to develop and deliver on key marketing and growth strategies
• Ability to build strong relationships with internal stakeholders
• Excellent written and verbal communication skills with the ability to explain complex concepts in a simple and clear way
• Experience using Excel to analyse data and to support decision-making
• Educated to at least degree level or compensating work experience

Nice to have

• Experience in e-commerce
• Experience working with international teams
• Comfortable working in a startup environment
• Located in GMT, or within +/-3 hours
• Working knowledge of SQL

We are striving to create a diverse and inclusive environment. We encourage all applicants to apply for our roles. We value and actively seek diverse talent!

Get to know us a bit better:

https://www.threecolts.com/