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Customer Service Representative – Bilingual/Russian

PACE Staffing Network Seattle Full-time

Job Responsibilities:

  • Answering 40+ inbound phone calls per day from members.
  • Documentation of calls using computer systems
  • Process emails and other documentation requests
  • Answer questions about contract or on-the-job rights
  • First-step representation for grievances, assistance filing a grievance and/or referral to the staff team which handle collective bargaining and employer relations
  • Answer questions about participation, including membership status/dues
  • Assist workers with completing membership card signing
  • Answer questions on employment benefits and enrolling for healthcare benefits
  • Assist workers in registering for training courses and with questions relating to course completion and credits
  • Participation in activities, including civic engagement (of members) such as voter registration, get-out-the-vote and grassroots political advocacy.
  • Translate written materials or spoken interpretation during meetings or representational proceedings.
  • Other duties as assigned

Job Details:

  • Payrate: $20.68/hr.
  • Temp, Temp-to-Hire, and Direct Hire opportunities available!
  • Benefits include:
  • $100 Wi-Fi (per month)
  • Fully employer-paid family health, dental, vision and pharmacy benefits (including domestic partners of same or opposite sex),
  • Fully employer-paid defined-benefit pension through SEIU, a generous leave package, an optional 401(k), and additional benefits as explained in the CBA
  • Schedule: 8: 00am-4: 30pm (Monday Friday)
  • Employees would be required to work onsite, in downtown Seattle, for at least an initial 60-days for orientation/training
  • Opportunity for some remote work after initial orientation/training period

Candidate Requirements:

  • Fluent in Russian (a language assessment will be given)
  • Ability to work within a fast-paced environment (client is currently handling a high volume of calls, and representatives are often required to handle 40-50 calls per day)
  • Ability to interact with caller in BOTH English and Russian
  • Strong English-speaking skills are required
  • Ability to follow call flow script to gather information on caller and answer questions appropriately.
  • Ability to uphold a high-level of customer service skills and techniques in order to resolve caller complaints and concerns
  • At least 1-year of direct Customer Service experience
  • Previous call center experience is preferred
  • Critical thinking aptitude
  • Stable work history (not too many employment gaps, long periods of employment at one employer)
  • Computer/Technical skills

To apply for this job please visit LinkedIn.

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