Customer Service Representative – Bilingual/Russian

Job Responsibilities:

• Answering 40+ inbound phone calls per day from members.
• Documentation of calls using computer systems
• Process emails and other documentation requests
• Answer questions about contract or on-the-job rights
• First-step representation for grievances, assistance filing a grievance and/or referral to the staff team which handle collective bargaining and employer relations
• Answer questions about participation, including membership status/dues
• Assist workers with completing membership card signing
• Answer questions on employment benefits and enrolling for healthcare benefits
• Assist workers in registering for training courses and with questions relating to course completion and credits
• Participation in activities, including civic engagement (of members) such as voter registration, get-out-the-vote and grassroots political advocacy.
• Translate written materials or spoken interpretation during meetings or representational proceedings.
• Other duties as assigned

Job Details:

• Payrate: $20.68/hr.
• Temp, Temp-to-Hire, and Direct Hire opportunities available!
• Benefits include:
• $100 Wi-Fi (per month)
• Fully employer-paid family health, dental, vision and pharmacy benefits (including domestic partners of same or opposite sex),
• Fully employer-paid defined-benefit pension through SEIU, a generous leave package, an optional 401(k), and additional benefits as explained in the CBA
• Schedule: 8: 00am-4: 30pm (Monday Friday)
• Employees would be required to work onsite, in downtown Seattle, for at least an initial 60-days for orientation/training
• Opportunity for some remote work after initial orientation/training period

Candidate Requirements:

• Fluent in Russian (a language assessment will be given)
• Ability to work within a fast-paced environment (client is currently handling a high volume of calls, and representatives are often required to handle 40-50 calls per day)
• Ability to interact with caller in BOTH English and Russian
• Strong English-speaking skills are required
• Ability to follow call flow script to gather information on caller and answer questions appropriately.
• Ability to uphold a high-level of customer service skills and techniques in order to resolve caller complaints and concerns
• At least 1-year of direct Customer Service experience
• Previous call center experience is preferred
• Critical thinking aptitude
• Stable work history (not too many employment gaps, long periods of employment at one employer)
• Computer/Technical skills