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Customer Care Specialist

Lazydays Seffner Full-time

Do you want to do what you love every day and come to work knowing you make a difference? Are you looking for career growth in a company that is rapidly growing? Then come join the world's largest RV dealership--that's right, come join Lazydays! We offer competitive pay, excellent benefits, 401K match, employee stock purchase and an amazingly fun and family-oriented work environment. All that's missing is you!

Lazydays RV is an iconic name in the RV industry. Headquartered in Seffner, Florida, the home of the largest RV dealership in the world, Lazydays is committed to creating an environment of diversity where all employees are inspired to share their passion, talents and ideas.

Lazydays was taken public in 2018 and is executing on a rapid growth strategy that includes acquisitions as well as greenfield start-ups. This is an excellent opportunity for a motivated individual to develop their skills in a fast-paced, growing business.

Our employees embody the core values of customer first, teamwork, professionalism, accountability, fun and family. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop and deliver the most compelling RV experience imaginable for our customers.

Essential Job Functions

  • All duties for CCS1
  • All duties for DOD Coordinator
  • Review of all pending sales opportunities
  • Process paperwork for retail units
  • Cashier retail unit, cash deposits and payments
  • Review delivery tickets with customers as required
  • Meet and Greet customers in the department
  • Handle incoming calls and customer request as necessary
  • Create, add, review, pre-invoice & invoice repair orders
  • Reconciliation of accounts, cash drawers
  • Schedule/Confirm day of delivery appointments promptly and accurately based on company guidelines
  • Perform all essential opening and closing duties
  • Additional responsibilities and duties as requested

Qualifications / Experience / Proficiency Standards

  • At least 2 years’ customer service experience
  • Cash handling experience
  • Excellent customer service skills
  • Excellent communication skills
  • Excellent time management skills
  • Must have good interpersonal skills
  • Ability to read, write, comprehend English
  • Dependable & Detail Oriented
  • Ability to multi-task and re-prioritize as needed
  • Ability to operate Windows environment & programs (Word, Excel, Outlook, etc.)
  • Knowledge of company software
  • Ability to remain calm in a fast paced, stressful environment
  • Ability to work 8AM – 8PM Sunday – Saturday (hours will vary)
  • Accurate typing skills, 35 words per minute or more
  • High School Diploma or equivalent
  • Flexibility to cover changing work schedules as needed

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