Clinic Admin

The Clinic Admin performs a variety of clerical and receptionist duties to support the overall administrative functions of the clinic. In addition, the Clinic Clerk assists in participant care responsibilities, scheduling specialist appointments and performing other clerical duties as needed by either the clinical staff or other departments. P hysical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties.

• Answers incoming phone line and routes calls to appropriate parties or voice mail as requested. Receives and forwards messages when asked.
• Greets and directs incoming foot traffic to the center, answers questions about general services offered and finds appropriate information using available references.
• Performs data entry of participant information, diagnostic orders, test results and Data PACE information per established procedures.
• Coordinates with the transportation department to schedule outside and special in-house appointments for participants. Ensures that appointment information is relayed to the appropriate departments and caregivers as necessary in addition to notifying participants and their families of appointments and transportation arrangements.
• Receives diagnostic tests by fax or e-mail and routes to the Primary Care Physician to be processed and performs follow-up by obtaining procedure results in a timely manner.
• Files, scans and indexes clinic medical information in appropriate records from clinical services and other departments as needed.
• Assists in the dispensing of medications, inhalers, eye drops, and other aids to participants depending on qualifications and site requirements.
• Completes service utilization as assigned.
• Ensures that the immunization tracker is up-to-date and that new information is entered in a timely manner.

Required

• High School diploma or GED
• Strong clerical skills that include filing, record keeping, data entry and providing customer service.
• Medical Terminology is required

Preferred

• Certified Nursing Assistant (CNA) or Medical Assistant (MA) with clinical health care experience preferred
• Current CPR certification or the ability to obtain CPR certification is required.
• Bi-lingual-Spanish, Russian, Punjabi or Hmong Preferred

Job Title: Clinic Clerk – Ward Clerk

FLSA Exemption Status: Non-Exempt

Reports to: Clinical Services Manager

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors. InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.