Account Manager

We are looking for a driven, hard-working and highly organised Account Manager with PR agency background to join our communications team at Grayling Singapore.

CORE SKILLS

Becomes the day-to-day account lead

-E.G. runs internal planning meetings and follows-through on actions, advises on the management of deadlines and expectations, manages projects/plans/accounts and ensures implementation

Edits materials developed by others – demonstrating deep understanding of clients’ and media’s preferred writing style, and ability to interest the media/influencer

Possesses in-depth industry-sector expertise of all your client industries

Evaluates results against objectives, programmes, plans and KPIs

Demonstrates clear communication and presentation skills

-E.G. able to articulate rationales and propositions to/for clients

Builds and hones consultancy skills

Skilled at developing and interrogating creative ideas/plans for clients

Develops, manages and adapts campaign schedules as required – demonstrates flexibility while meeting deadlines

Effectively develops and manages client project budgets

Demonstrates consistent ability to set priorities, delegate responsibilities and manage deadlines

Assimilates information quickly and recommends a practical response

CLIENT SERVICE

Becomes the trusted day-to-day point of contact for clients

Actively builds positive relationship with clients

Looks for ways to increase client satisfaction, and flags ideas to supervisor and team

Regularly contributes value-add initiatives or new ideas for clients, pushes clients in order to deliver more impactful work, and works with supervisor and team to implement it

Understand wider marketing mix in order to provide client counsel and maximise revenue opportunities

Identifies client risks (either for the client, or for the client relationship) and works with supervisor and team to mitigate the risks

Provides consistent service delivery to clients, and manages account teams effectively in order to deliver success

Manages client relationships in order to maximise account development (organic growth) opportunities

Assumes accountability for the financial aspects of all accounts, including expenses, profitability, achieving billable targets and potential for bad debt

NEW BUSINESS

Develops proposals and contributes to pitch presentations

Demonstrates analytical strength in interrogating briefs and creative ideas

Possesses strong presentation skills

Maintains and develops contacts, following-up on networking opportunities

Recognises new business opportunities (either new clients or organic growth) and works with supervisor to action

AGENCY & TEAM

Contributes to team development

Becomes a role model for junior colleagues and contributes to the professional development of junior colleagues

Builds personal profile throughout the business and senior management team

About Grayling Communications

Grayling is a global communications agency. Our core teams cover consumer brand marketing and corporate reputation management, public affairs, public sector, digital marketing and content creation, crisis support, consultation and stakeholder engagement services.

We are incredibly proud to have recently been named PRWeek’s ‘Best Places to Work’ and value our open and supportive environment.